Terms & Conditions


By making an online purchase through welovekaoru.com you are agreeing to the following terms & conditions. Please read these carefully before placing your order.

welovekaoru is committed to processing orders promptly and will send you an e-mail to confirm your order.

Payments can be made safely and securely by card through Paypal. If you do not have a Paypal account you can still pay by card through the system without registering. Please email mail@welovekaoru.com for any queries regarding payments.

Returns, Refunds & Exchange Policy
If you are not happy with your purchase once it has been delivered to you but it is not faulty or damaged, you may return or exchange the goods within 14 working days of delivery. The product you return must be in it's original packaging, unused and in the same condition that you initially received. We can arrange an exchange or alternatively refund you less the delivery and collection charges. You are responsible for the safe keeping of the goods and taking reasonable care of them until their return. We do not accept liability for returned goods that have been damaged during transit back to us. Please ensure therefore that you wrap and package the products thoroughly to avoid any breakages.
Refunds will only be credited with the same payment method as the original purchase.

If you have any problems with a delivery, please notify us within 7 working days. You may need to provide us with a photograph of any damaged outer packaging or items, so please do not dispose of these until the problem has been resolved.

Faulty or Damaged Goods 
Replacements or refunds will be given for faulty or damaged goods. Please notify us the next working day if you receive a faulty or damaged item(s).
For details on how to return your goods, please call us on +44 (0)7766 608 873 or mail@welovekaoru.com. For goods that were damaged upon delivery or are defective, we will be responsible for collection and re-delivery charges. For all other circumstances, you will be responsible for the costs of returning the item(s) to us.

If you wish to cancel your order, please telephone or email us as soon as possible as we try to process your orders promptly. If your order has already been dispatched to you please do not open the package but return the goods to us in accordance with our Returns Policy above.

Every effort is made to ensure that colours and shapes appear as realistic as possible. However, digital reproduction on different web browsers and computer monitors vary so we cannot guarantee the exact colour. We take care to keep our measurements as accurate as possible but due to the hand made nature of these productions, they may occasionally vary in size.