Shipping & Packaging

For standard shipping, orders are usually despatched within 2-3 working days of receipt of payment subject to availability. If you have opted for Free Shipping to UK, orders are usually despatched within 4-5 working days of receipt of payment subject to availability. If your order is urgent, please email mail@welovekaoru.com or call +44(0)7766 608 873 and we will do our very best to make sure you receive your items in time. All goods will be wrapped and packaged very carefully to ensure a safe delivery. If an item is not in stock or we anticipate any delays we will let you know immediately.
All orders are despatched via a Signed For service.
 
Overseas Deliveries
For deliveries outside the UK, our postage and packaging charge does not cover any possible customs import duties and or taxes. These may be levied once the item(s) reach the specified country. You will be responsible for any import duties and taxes as we have no control over these charges and cannot predict what they may be. Also international deliveries may be subject to inspection and may be opened by customs authorities, this may cause delays to deliveries which is beyond our control.
 
Packaging
All our items are despatched in black gift boxes wrapped with ribbon.
Your receipt is included in the package. Please let us know if you would prefer a gift receipt or note.